Policy Statement

Reservations/Deposits/Payments
We encourage you to reserve your special event equipment well in advance, especially during the busy summer months. A deposit is required to confirm the reservation. Full payment is due 1 month before the event. A 30-Day Cancellation notice is required for a full refund.


Delivery
Delivery is available at a minimal fee. Delivery is to the door at street level.  If it is to be up or down stairs or at some distant location, there will be an additional charge.

Sunday, holiday, or before/after hours are available for an additional charge. Arrangements must be made in advance.

Special containers are provided for china, silver, glassware, etc. to insure that you receive your items sterilized, undamaged & “table ready”. Our delivery personnel are instructed to neatly stack all items in a mutually convenient place on delivery.

Our count of items must be accepted unless we are notified IMMEDIATELY. NO CREDIT will be given for unused equipment unless it is returned with our delivery people or by the customer PRIOR to the start of your party.


Set Up – Knock Down
We can help set up, collect, rinse, count and repack all equipment for return. Our event consultant can help arrange this additional help. This service is available at a reasonable additional cost if arranged for in advance.

If no arrangements are made and this service is desired on delivery, our drivers must call for authorization.


Pick Up
All china, silver, utensils, etc. should be rinsed, food free and re-packed in the same containers as delivered. Linen should be refuse free and dry to prevent staining and mildew. Tables and chairs must be knocked down and stacked ready for pick up. Wax must be removed from candelabra.

All items must be assembled in a single location as specified earlier, ready for pick up. Items not meeting these conditions are subject to additional fees.

If a holiday or late hours pick up is requested, a service charge will be added to your order.


Loss or Damage
Responsibility for equipment remains with the lessor form the time of delivery to time of return.  Please be sure equipment is secured when not in use and protected from the weather. Special precautions must be taken during high winds.